[5844] Assurance Portfolio, Project Management Support

Start date: May 2026
Clearance: NATO Secret or equivalent
Location: The Hague, Netherlands

Duties & Role:

The incumbent will be contributing to the Service Delivery Management team by:

1. Assist with the management of the Assurance Portfolio.
• Administrative responsibilities (tracking, data and tool management , data driven reporting)
• Data gathering, quality analysis and improvement,
• Maintain and improve Assurance Tracking Tool Dashboards and Boards.
2. Assist with the management of the project assurance intake.
• Administrative responsibilities (tracking, reporting).
• Support the assurance requirements and criteria assessment process.
• Requirements gathering, analysis and planning activities.
3. Assist with the monthly and quarterly reporting requirements for Services and Projects.
• Complete required status reports in project management tool.
• Complete required updates in project management tool.
• Complete project overview for monthly execution meetings with branch management.
• Maintain qualified KPIs dashboards.
4. Assist with the Assurance Framework (AF) management and improvement.
• Provide support in the automation of repetitive tasks within the AF.
• Propose best practices to design and optimize AF components and methods of work.
5. Assist with administrative requirements of the branch in regards to service delivery (purchasing, travel and meeting coordination).
• Liaising with management branch.

Specific Working Conditions: Upon onboarding (minimum 30 days) incumbent can work remotely (within Netherlands) up to 2 days per week, if agreed by supervisor.

Requirements
Skill, Knowledge & Experience:
• The candidate must have a currently active NATO SECRET security clearance
• Proven 2 years experience as a portfolio & project manager support professional or assistant Service Delivery Manager, or similar role.
• In-depth knowledge of business application technologies, platforms, and IT service management best practices.
• Proficiency in incident and problem management methodologies.
• Experience in service level management and continuous service improvement.
• Familiarity with ITIL or other IT service management frameworks.
• Proven experience in managing vendor relationships.
• Excellent communication, negotiation, and customer relationship management abilities.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Desired:
Experience as a Quality Assurance or Test Manager